You are eligible for a full refund (minus any transactional expenses) if you have completed less than 30% of the PENTAGONbrief and you are still not satisfied with the process.

  • Check your completion percentage from the completion bar at the top of your PENTAGONbrief, or from your My account page.
  • Any transactional expenses are deducted from the refund amount, according to Stripe’s Refund Policy
    We use Stripe as payment gateway
  • Continuous refunds are not accepted!

Refund Process

You can get a refund by choosing your reason(s) in the below Refund Form, and within just 14 calendar days, you’ll see your money safely back in your original payment account, as long as you haven completed less than 30% of the process.

Refund Form

Dear {username},

Helping with your Brand Strategy is very important to us.

We’re genuinely sorry to see that we didn’t meet your expectations or needs.
Please let us know the reason why, so we can improve and serve you better in the future.

If your completion percentage is below 30%, in line with our Refund Policy, you’ll receive your money back, minus any transaction fees, within 14 calendar days.
If you’ve done all of this and you still have not received your refund yet, please contact us via your Contact Form.
Do not delete your PENTAGONbrief account before you receive your refund in your bank account.

Your feedback helps us grow and optimize!

Thank you,
The PENTAGONBRIEF Team

Reasons I ask for refund (menu for multiple selections):

[ ] I purchased it by mistake

[ ] Don’t like its process

[ ] I find its process too difficult

[ ] I can’t answer a big proportion of those questions

[ ] It’s not functioning well

[ ] Other (specify)

{Submit button} (email to: refund@pentagonbrief.com)

Haven’t received your refund yet?

If you’ve submitted your Refund Form and more than 14 calendar days have passed without receiving your refund or having heard from us, then press the below button. This will send a Refund Alert directly to PENTAGONbrief Management and your case will be investigated immetiatelly.

We are very sorry for this! You’ll hear from us soon.

{Refund Alert Button – send email to management@pentagonbrief.com with Subject: Alert No Refund}